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A security breach is a terrible event, both for your company any clients or consumers whose data may have been compromised. Carrying cyber liability insurance is just part of your defense. Risk analysis and management strategies should also be in place to minimize the likelihood of a breach. In spite of your best precautions and cybersecurity strategies, you need to be prepared to respond correctly in case a breach occurs.
What Should You Not Do After a Data Breach?
In an attempt to respond correctly to a breach situation, avoiding certain actions is one of your best defenses. While you should have a list of things to do immediately, there are several things you must never do if you want to prevent further disaster.
1. Make It Up As You Go
When a breach occurs, don’t try to improvise a solution. Your instinct will be to enforce certain protections in order to limit the damage, but you should never make decisions on the spur of the moment. Your incident response should be according to a well-thought-out plan. From storage options to contact numbers, thorough preparation can help avoid on-the-fly decision-making.
2. Pretend It Didn’t Happen
A data breach is a serious event, and often, it will involve more than just your core management team or a specific department. You can’t avoid telling your consumers, employees, vendors and others who have a stake in the company. You must communicate about what has taken place and provide guidance for how your employees should address questions when they are asked. Your incident planning should include how to respond through both verbal and written communication.
3. Skirt the Truth
As you deal with questions from the public, you must take care to avoid statements that are misleading or completely false. By being as transparent and accurate as you can be, you will protect your brand. What you say may also impact how your cyber liability insurance policy may go into effect, so carefully consider all of the implications of how you sound and what you say when making public statements. Don’t use labels or place blame on potential culprits. Use concise, clear language that doesn’t spin the story but highlights the actions taken and those that will be taken.
4. Ignore the Customers
A data breach may impact the consumer experience directly, and it most certainly can destroy or weaken consumer trust in the brand. By ignoring the problems the breach has caused or failing to pay attention to their concerns, your problem with a breach becomes a long-term battle against revenue losses and erosion of consumer confidence. Prioritize customer service and emphasize your company’s commitment to the security of their information and your relationship with them.
What Should You Do Before a Breach?
Having a strategy in place before a breach gives you a clear plan of action if this event occurs. Make sure you are covered with a cyber liability insurance policy and ensure all employees are trained in the response plan.
About Transparity Insurance Services
Transparity Insurance Services was founded for the purpose of helping clients to ensure their property and assets with no hassle. We are committed to providing a simple, easy, efficient, and positive experience to all of our clients, and prioritize open and transparent communication with our clients. Through our excellent customer service and technology, we can help you to find the right insurance program at a competitive price. Contact us today at (855) 889-2037 to learn more about what we can do for you.